WE DO NOT SHIP INTERNATIONAL
PLEASE NOTE, ITEMS ARE ALL CHECKED THROUGHLY FOR FAULTS AND DAMAGE PRIOR TO POSTING AND SHOULD REACH YOU IN PERFECT CONDITION.
All parcels are tracked and a signature will be required at the delivery destination. You can choose next day premium standard charge or 48 hour reduced rate.
UK Postage is free when your order is over £100.00. Anything under we will charged at the Royal Mail flat rate postage 48hr tracked & signed for.
All UK orders will be will be dispatched after payment confirmation.
All orders recieved over the weekend will be dispatched on the following Monday.
If the Monday falls on a UK bank holiday, all orders will be dispatched next day on the Tuesday.
It is your responsibility to ensure that you have given the correct name and delivery address and that someone will be available to sign as proof of delivery. Goods will not be delivered unless a signature is obtained from the customer.
If the goods are returned to us due to incorrect name and address or no one was available to sign for the goods, you will be liable to pay another delivery charge to cover the failed delivery through no fault of ours.
Unfortunately, due to the health and hygiene regulations, we are unable to accept the return of earrings
Purchases are invoiced in the name and address of the card holder. You have an option to post the item to another address at checkout.
Should you be unhappy with your purchase for any reason you can simply return the item for a refund or exchange 30 days from the purchase date. Please follow the normal returns procedure below.
It is your responsibility to ensure that you have given the correct name and delivery address and that someone will be available to sign as proof of delivery. Goods will not be delivered unless a signature is obtained from the customer.
Once you have accepted and signed for the goods, ownership will pass to you. We will not be liable for loss or damage after that point.
If the goods are returned to us due to incorrect address or no one was available to sign, you will be liable to pay another delivery charge.
Missing your delivery can be avoided if you keep tracker updated you using the Royal Mail app or website.
Please note, all refunds do not include postage / shipping charges and only cover goods purchased. Also your subject to a £20 charge back fee from our card merchant company WorldPay if you require refund back on your card.
Please send an email to returns@celticjewelsshop.co.uk within the 30 days of receiving the delivery explaining your reason for the return and a photo. Return postage needs to be paid by the buyer. Once you have completed the returns process, package the items with the original packaging and send the item back to us, buyer pays own postage.
Once we receive the return, we will inspect the item and satisfied that the goods are in good order and unworn, we will refund via bank transfer. Should you require charge back to your card out card merchant charges us £20 which will be deducted from your refund.
Should you encounter a rare occurrence of damaged goods in transit on delivery, please follow the above returns procedure. Please tell us if you need a replacement or refund.
The Items must be returned in the original packing and un-worn. We are not responsible for the item until we are in possession of the goods.
Please take the time to read our article on, care of your jewellery.
It contains good tips on keeping your jewellery in tip top condition and may save you from damage. Please remenber chains are quite delicate.
Should you encounter a rare occurrence of failure in manufacture or materials, please follow the warranty returns procedure as follows.
We will inspect the item on reciept. Satisfied that the goods are defective we will repair it as new. If we are unable to repair the item we will replace it.
Thank you for your patience and cooperation.
